When you need help with Academics:

Message the course teacher from Canvas Inbox or Gmail. If Chat is on the course menu, add a question to the chat. Your teacher or classmates can help!Discussion posts if your teacher has set one up for your class.

When you need help with technology:

Problems or Learning New Apps (including Canvas):

If its part of an assignment or module: Use the Inbox to Message or Chat to your teacher or classmates.

Need help with how to use apps? Email i21 Team

Does the App have a help or support button?

Canvas Help Page for Students

Problems with your Chromebook:

Minor Chromebook problems (see examples): Put in a help ticket

- keyboard/trackpad unresponsive
- forgot my login
- webcam/sound issues

Emergency Chromebook trouble: Ask your parent/guardian to call the IT department

Please contact our support hotline at 401-764-5295, Monday - Friday between the hours of 8AM - 3PM. If you enter into our voicemail mailbox, please leave your name, best contact number, and the problem you are having with your device. Examples of emergency support requests are:

- Device will not turn on or keep rebooting
- Cannot connect to wireless
- Chrome will not load

When You Need Help with Life

Reach out to the trusted adults in your life. This group includes Parents, Teachers, Guidance counselors, the school Social Worker, and the School Psychologist. We are all available to assist each other through this transition to remote learning. Contact an adult you are comfortable with to speak with about what is bothering you. A good place to start is the main office personnel: Mr. Porrazzo jporrazzo@fgschools, Mrs. Polacek rpolacek@fgschools.com, Mrs. Vigneau pvigneau@fgschools.com, Ms. Robertson jrobertson@fgschools.com, Mrs. Shadoian mshadoian@fgschools.com